Warranty Policy
Product Care:
- Prefer hand washing. The wool material is prone to pilling, so machine washing and hot drying may cause deformation and affect embroidered details.
- Wash the product with cold water. Do not pour detergent or fabric softener directly onto the surface of the product.
- Avoid soaking the product, as it may compromise the color integrity.
- Do not use detergent or fabric softener with a high cleaning concentration. Avoid using bleach.
- You can use a lint shaver.
Exchange Policy:
For exchanges due to product defects and missing items:- If you encounter issues related to your order, please send an uncut/unedited unboxing video to allow the shop to address the problem within 24 hours of receiving the order.
- Message the shop via the hotline on WhatsApp +44-7723728405 for the quickest assistance.
How long do I have to make a return?
You can request a return for eligible items within 24 hours of delivery.
Who pays for return shipping?
- Return shipping is free on the first return for every order within 24 hours of delivery.
- This return shipping fee for the next return would depend on your order information.
When will I receive my refund?
Refund timeline: typically 10–20 business days after we've issued the refund.
Our customer service team is always ready to advise and assist customers 24/7, so feel free to contact us through our sales channels or hotline at WhatsApp +44-7723728405 for the fastest support.
We hope you always have the best shopping experience at Cini Style.